Return & Refund Policy

1. Product Returns (Supply-Only Purchases)

If you purchased a product from us without installation (delivery/pickup only), you may return it under the following conditions:

• Return window: Items may be returned within 7 days of the delivery date.
• Condition required: The item must be unused, in its original packaging, with all accessories, manuals, and documentation included. Products that have been installed, wired, or physically altered in any way are not eligible for return under this section (see Section 3 for defective/warranty items).
• Non-returnable items: For hygiene, safety, and resale reasons, the following are not eligible for standard return: batteries that have been charged or connected to a system, custom-cut cabling, and any item explicitly marked as a final-sale or clearance item at the time of purchase.
• Proof of purchase: A valid receipt, invoice number, or order confirmation is required for all returns.

How to start a return: Contact us on WhatsApp or via support@ddbuildingtech.com with your order number and reason for return. We'll confirm eligibility and provide instructions for returning the item.

2. Refunds

Once we receive and inspect a returned item, we'll notify you of the approval or rejection of your refund.

• Approved refunds are processed within 7–14 business days to your original payment method, or as store credit if you prefer.
• Return shipping costs: Return shipping is the customer's responsibility unless the item was defective or incorrect, in which case DD Building Tech covers return shipping.
• Restocking fee: A restocking fee of 10% may apply to opened but unused items. No restocking fee applies to unopened items.

3. Defective or Faulty Products

If a product arrives damaged, defective, or different from what you ordered, this is treated differently from a standard change-of-mind return:

• Contact us within 48 hours of delivery with photos or a description of the fault.
• We will arrange a replacement, repair, or full refund at no additional cost to you, including covering return shipping where applicable.
• Products still under manufacturer warranty (see Section 4) that develop a fault after the initial inspection period are handled through the warranty process rather than a standard return.

4. Manufacturer Warranty

Many of the products we sell, including Hikvision and Dahua CCTV equipment, Felicity solar components, and other branded solar panels, inverters, and batteries, carry their own manufacturer warranty, separate from and in addition to our return policy above. Warranty terms (typically covering manufacturing defects over a period of months or years, depending on the product) vary by brand and product type.

If you experience an issue with a product outside our standard return window but within its manufacturer warranty period, contact us and we'll help facilitate the warranty claim directly, since we hold the original purchase and supplier documentation for products we've sold.

5. Installation Services

Because a meaningful part of what we do is installing solar systems, CCTV, fire alarm, access control, and smart building automation, returns don't apply to labour the same way they apply to physical products. Instead:

• Before installation begins: If you need to cancel a scheduled installation, contact us at least 24–48 hours in advance. A cancellation within less than 24 hours of the scheduled appointment may incur a ₦10,000 callout fee.
• After installation is complete: If a system isn't functioning as specified due to an installation error on our part (not a change of mind or a manufacturer defect in the equipment itself), we will return to correct the issue at no additional charge within 30 days of installation.
• Change of mind after installation: Once equipment has been physically installed and wired into your property, it is generally no longer eligible for return as a product, since it can no longer be resold as new. Any issues at this stage are handled through our workmanship guarantee (above) or the manufacturer warranty process (Section 4), depending on the cause.

6. Exchanges

If you'd like to exchange a product for a different size, wattage, capacity, or model rather than receive a refund, let us know when you start your return. We're often able to process this as a direct swap rather than a refund-and-repurchase, provided the original item meets the return conditions in Section 1.

7. How to Contact Us About a Return

Please have your order number or receipt ready when you contact us. This lets us confirm your purchase and process your return or warranty claim faster.