Privacy Policy

Who We Are

DDBuilding Tech ("we", "us", "our") provides energy, security, and automation solutions for homes and businesses. This policy applies to the DDBuilding Tech website and the DDBuilding Tech mobile app (collectively, the "Services").

Information We Collect

Information you provide: name, email, phone number, address, account details, order information, and messages you send us.
Transaction data: order history, invoices, and payment confirmations. Payment card details are handled by trusted payment processors.
Support data: chat messages, support tickets, and any files you submit for troubleshooting.
Optional data: marketing preferences, feedback, and survey responses.

Automatically Collected Data

Device & usage: IP address, browser type, device identifiers, operating system, app version, pages viewed, and actions taken.
Cookies & similar tech: used to remember preferences, keep you signed in, and measure performance.
Location: approximate location derived from IP, or precise location only if you enable it in the app.
Diagnostics: crash logs and performance data to improve stability.

How We Use Your Information

Provide and operate the Services, process orders, and fulfill requests.
Communicate with you about updates, support, and service notices.
Improve our products, user experience, and security.
Send marketing messages only where permitted or with your consent. You can opt out anytime.
Comply with legal obligations and protect our rights and users.

Sharing & Disclosures

We do not sell your personal information. We share data only when needed to provide the Services:

Service providers: hosting, analytics, customer support tools, and email delivery partners.
Payment processors: to securely handle transactions and prevent fraud.
Logistics partners: for delivery of products or onsite services.
Legal requirements: when required by law or to protect safety and integrity.

Cookies & Tracking

We use cookies and similar technologies (including analytics and marketing tags) to personalize content, understand usage, and improve performance. You can manage cookies via your browser settings and limit marketing communications at any time.

Data Retention

We keep personal information only as long as needed to provide the Services, meet legal requirements, resolve disputes, and enforce agreements. When data is no longer required, we securely delete or anonymize it.

Your Rights & Choices

Access, update, or delete your personal information by contacting us.
Opt out of marketing emails using the unsubscribe link or by emailing support.
Disable location or notification permissions in your device settings.
Request a copy of the information we hold about you, where applicable.

Security

We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, but we continuously improve our practices.

Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided data, contact us to remove it.

International Use

We operate primarily in Nigeria, but our service providers may process data in other countries. We take steps to ensure appropriate safeguards are in place for cross-border data transfers.

Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date above and post the new policy here.

Contact Us

Questions about privacy? Contact us at support@ddbuildingtech.com or call +234 916 121 2301.